Returns and Refunds

Manufacturer warranty

We offer a 12 month manufacturer warranty which covers all internal defects, including any mechanical components that cause the watch to stop functioning properly.

Return Policy

At Vancouver Watch Company™, our customer’s satisfaction is top priority. We want to make sure you are happy with your purchase. You have 20 days to return a product from the date of purchase, as long as it is in the original state and with the original label intact. Return postage is not included.

replacement links

Given the natural characteristics of the wood, the inconsistencies in the material may cause one of the bracelet links to crack, in which case we will provide spare links for replacement.

any further questions

If you have any further questions, or wish to start a return, please e-mail us at and our friendly team will be happy to assist.